Refund and Returns Policy

Return and Refund Policy

Welcome to Insaf Health Care. We aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns for the following conditions:

• The product is damaged or defective upon receipt.
• The product delivered does not match your order.
• The product is within its returnable period as specified below.

Non-Returnable Items:
The following items are non-returnable:

• Opened or used medicines.
• Perishable items like supplements or liquid medicines.
• Items purchased under promotional or clearance sales.

2. Return Request Process

To initiate a return, please follow these steps:

1. Notify us within 3 days of receiving the product by contacting our customer service team at [Insert Contact Information].
2. Provide your order ID, product details, and proof of the issue (e.g., photos of the damaged or incorrect product).
3. Ensure the product is in its original packaging, unused, and includes all accompanying documents.

3. Refund Policy

Once the returned product is received and inspected, we will notify you of the status of your refund. If approved, refunds will be processed as follows:

• For online payments: Refunds will be credited to the original payment method within 7–10 business days.
• For cash-on-delivery (COD): Refunds will be processed through bank transfer or store credit within 10–15 business days.

Note: Shipping and handling fees are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchanges for eligible products if the requested replacement is in stock. Contact us to confirm availability. Exchanges follow the same process and criteria as returns.

5. Cancellations

Orders can be canceled if they have not been shipped. Contact customer service promptly to request a cancellation. For prepaid orders, a full refund will be processed within the standard refund timeline.

6. Exceptions and Special Cases

• In cases of prescription medicines, we may require a valid prescription to process returns or refunds.
• Refunds may be denied if the returned product shows signs of tampering or misuse